Sunday, September 13, 2009

Papa Murphy's Customer Appreciation Days

This last week Papa Murphy's had "Customer Appreciation" days! So I was busy babysitting while the daughters and son-in-law were knee deep in dough! The first day was overwhelming and we did more than we had planned and anticipated, so Dina was making runs from her store to the Oregon City store bringing dough and other products that they were running low on. Two of our stores had to close early because we simply didn't have any more crusts to sell! Now that is not necessarily a BAD thing, however, considering this was 'customer appreciation' days, that was not a good thing at all for our customers! So we made some adjustments, increased our dough production and tried to get ready for the second day. We have some of the most AWESOME employees anyone could ask to have. At Oregon City, we had our ' young pizza makers' stay until 3 AM to finish cleaning up and washing all the dishes from the chaos of the first customer appreciation days sales. And then at 3 AM our very loyal, dedicated prep crew, managed by Debbie showed up at 3 AM to start the prep for that day which included sheeting out over 1400 pizza dough balls, grating all the cheese needed to go on those crusts, open many cases of pineapple, olives and every other topping that needed to be prepped and ready for the second days' sales. They had not ONE bit of cheese left in the store from the first night, so Jamie had to make a run to our supplier and he loaded up the pickup truck with over 2600 # of products! Well, the second day was FABULOUS and our Oregon City store has a new record sales for pizza ...1352! That breaks all past records, including all Halloween's and that is normally our biggest day ever! We all survived and are now getting the much needed rest we need after those two big days. WE LOVE OUR CUSTOMERS!! At our Westwood store, we had only one person to make all the dough - 32 batches by himself! He was there until 4 in the morning! Next year we will be more prepared and know what to expect...unless they change the offer, then everything we know will be out the door. But $10 for any pizza any size! Yahoo, what a great deal!

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